TDANCE 2026 Operational, Business & Shipping Policies

1. Operational Hours & Holiday Schedule

Business Days: Monday to Friday (no order processing or shipping on weekends).
Customer Service Hours: 9:30 AM – 5:30 PM PST.
Warehouse Public Hours: 10:00 AM – 4:00 PM PST.
Observed Holidays: Closed on Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year's Day. No shipping is available during these holidays.

Free Shipping Eligibility:
Continental U.S.: Free shipping on orders over $89.
Puerto Rico, Alaska, Virgin Islands, Guam: Free shipping on orders over $119.
Standard Shipping (USPS):
Continental U.S.: $10.99.
Puerto Rico, Alaska, Virgin Islands, Guam: $14.99.
Expedited Shipping (FedEx 2Day): $24.99&$29.99 (Continental U.S.).

Standard Processing: Orders are typically processed and dispatched within 24 business hours.
Expedited Processing: Expedited orders placed by 2:00 PM PST will ship the same business day (subject to availability).
High-Volume Periods: During promotions or product launches, order processing may take up to 5 additional business days.
Delivery Estimates:
Standard shipping: 2–7 business days after shipment.
FedEx 2Day: 2 business days after shipment (excluding weekends/holidays).
Delays & Out-of-Stock: If a delay occurs (e.g., item out of stock), we will notify you promptly to discuss replacement or cancellation.

Tracking Information: A tracking number is provided once your order ships. Tracking details are emailed post-fulfillment and can be monitored at: https://www.tdancelashes.com/apps/17TRACK.
Additional Verification: Rarely, orders may require extra verification. You will be contacted within 1 business day; failure to provide necessary verification within 3 business days may result in order cancellation.

TDANCE occasionally offers promotional codes and discounts, valid only during the advertised period (no retroactive application).
One promo or reward code is allowed per order.
Exclusions: Discounts may not apply to final sale items, new releases, and products on the "We Made Too Much" page.

Product Warranty: Select tools come with a 2-month limited warranty. To file a claim, email contact@tdancelashes.com. Each claim is subject to approval and limited to one per product.
Order Cancellation: Requests must be submitted immediately after ordering. Orders cannot be canceled once shipped. For unwanted shipped items, refer to our return policy.